Q: How do I login to the system?
A: Call your Voicemail number, When you hear your greeting interrupt it by
pressing the star key (*) on your phone. The system will prompt you for
your 4 digit security code. You will then get 2 options.
a) Press 7 to play your messages
b) Press 8 for user options. (Only Press 8 if you want to change your
Greeting or security code.

Q: How do I change my security code (pin code)?
A: Login to your voicemail, the system will prompt you "Press 7 to play
or 8 for user options. You will then be given the choice to change your
security code by pressing 7

Q: I forgot my password. How do I retrieve it?
A: That's a little different. You'll have to contact us by Phone, Fax or Email

Q: When I call my number, all I hear is my voicemail number in a different voice.
A: Your greeting may not be recorded properly or may have gotten deleted.
When you call in to your voicemail, press the * during the numbers. and
enter your pin code. Then press 8 for user options, then press 4 to record
a greeting. Please ref to "How do I change my greeting" below.

Q: How do I change my greeting?
A: Login to your voicemail, the system will prompt you "Press 7 to play
or 8 for user options. Press 8 for user options then you will then be given
the choice to change your Greeting by pressing 4.
Please Note! Do not hang up after recording your greeting, just press any key and listen.

Q: How do I get Date, Time and Caller ID info of my messages?
A: During or after a message has played, press 1 on your telephone keypad.

Q: What is Toll Saver?
A: This is a very unique feature. If you call your voicemail number and hear
a ring (as if no one is home) this means there are no new messages for you.
Just hang up within 3 rings. There will be no Toll charge for that call.

Q: When is my next payment due and what are my payment options?
A: a) All payments are due on the day of signup and every 3 months
from that date. No invoice will be mailed, but a reminder message
will be sent to you via your voicemail or email. For our mailing
address see our Contact Info & Address Page
b) We Accept payment by credit card through Paypal, a service provided
by x.com on the internet. For more details about x.com goto: http://www.x.com
or goto our Make Payment page.
We also accept payment by Check or Money Order. Please make payment to:

NYMail
244 Fifth Avenue
2nd Floor
New York, NY 10001

Q: How do I cancel my service?
A: By Phone, Fax, or Email. Please read our Cancellation Policy
Please Note: You must cancel service before your next due date. Service is
billed in advance for 3 months. No refund will be given either in whole or part.

Comments please send service@nymail.com