Q: How do I login to the system?
A: Call your Voicemail number, When you hear your greeting interrupt it by
pressing the star key (*) on your phone. The system will prompt you for
your 4 digit security code. You will then get 2 options.
a) Press 7 to play your messages
b) Press 8 for user options. (Only Press 8 if you want to change your
Greeting or security code.

Q: How do I change my security code (pin code)?
A: Call your Voicemail number, When you hear your greeting interrupt it by
pressing the star key (*) on your phone. The system will prompt you for
your 4 digit security code. Press 8 for user options and the Press 7 to change the 4 digit security code.

Q: I forgot my password. How do I retrieve it?
A: For security reasons, you will have to contact us by Phone(212-679-0000) or Email (service@nymail.com)

Q: When I call my number, all I hear is my voicemail number in a different voice.
A: Your greeting may not be recorded properly or may have gotten deleted.
When you call in to your voicemail, press the * during the numbers. and
enter your pin code. Then press 8 for user options, then press 4 to record
a greeting. Please ref to "How do I change my greeting" below.

Q: How do I change my greeting?
A: Call your Voicemail number, When you hear your greeting interrupt it by
pressing the star key (*) on your phone. The system will prompt you for
your 4 digit security code. Press 8 for user options. Press 4 and re-record your greeting.
Please Note! Do not hang up after recording your greeting, just press any key and listen. Press 9 and hang up.

Q: How do I get Date, Time and Caller ID info of my messages?
A: Call your Voicemail number. When you hear your greeting interrupt it by
pressing the star key (*) on your phone. The system will prompt you to enter
your 4 digit security code. Press 7 to play the message and during the message Press 1 to get the date and time stamp.

Q: What is Toll Saver?
A: This is a very unique feature created to save toll charge. If you call your voicemail number and hear a ring, it indicates that there is no new message. Just hang up within 2 rings and there will be no toll charge for that call.

Q: When is my next payment due and what are my payment options?
A: a) All payments are due at the time of  sign-up and every 3 months thereafter. A reminder message will be sent to your voicemail and to your email.  We Accept payment by Credit card/ Paypal.

We also accept payment by Check or Money Order. Please send payment to:

NYMAIL
244 Fifth Avenue
2nd Floor
New York, NY 10001

Q: How do I cancel my service?
A: You can either call us at 212-679-0000 or email us at  service@nymail.com to cancel the service.
Please Note: You must cancel the service before the next due date. Service is
billed in advance for 3 months. No refund will be given either in whole or part.

Comments please send service@nymail.com